Shipping Policy

This Shipping Policy outlines the terms and estimated timeframes for all fragrance and accessory orders placed on Fragvalle.com.

1. Order Processing Time 📦
We work to prepare and ship your orders as quickly as possible:

All orders are processed, verified, and packaged within 1 to 2 business days (Monday through Friday, excluding public holidays).

Once your order is ready, you will receive a Shipping Confirmation Email containing your tracking number(s).

2. Estimated Delivery Timeframe 🚚
All Orders will be delivered within 5-7 Business days.

Carrier Delays: Please understand that once the package leaves our facility, we cannot control carrier delays caused by unforeseen circumstances, such as weather events, peak shipping seasons, or logistical issues. We are not responsible for delays once the shipment is in the carrier's possession.

3. Shipping Rates and Tracking
Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout based on your location and the total weight of the products.

Tracking Activation: The tracking number provided in your confirmation email will allow you to monitor your package's transit. Please allow up to 24 hours for the tracking information to appear active in the carrier's system.

4. Accurate Shipping Information 🏠
You are responsible for ensuring the correct and complete shipping address is entered at the time of purchase.

If a package is returned to us due to an incorrect or undeliverable address provided by the customer, you will be responsible for the cost of the original shipping, any return fees charged by the carrier, and the cost to reship the package.

5. Damaged or Lost Shipments
If your fragrance order arrives damaged or is lost during transit, please follow these steps:

Proof Required: For damaged items, please include your order number and clear photographs of the damaged product and the exterior packaging.

We will investigate the issue with the shipping carrier and work to find an appropriate solution, which may include a replacement or refund, subject to the outcome of the carrier's claim process.

For any further questions regarding the shipment of your order, please contact us at fosak.international.group@gmail.com.